Help Center

How can we help?

Getting Started3 min read

Creating Your Account

Sign up for Kolva, verify your email, confirm the contracted Field and business-capacity scope, and configure your preferences.

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Getting Started4 min read

Setting Up Your Company

Configure your company profile, invite team members, and understand the role system that powers Kolva.

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Getting Started5 min read

Importing Your Data

Import clients from CSV or Excel, connect your CRM, qualify the ERP already in place, and validate your data before activation.

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Getting Started3 min read

Installing the Mobile App

Use the native Android app, the native iOS app, or the optional browser PWA, then configure notifications and offline access.

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Getting Started4 min read

Planning Your First Client Visit

Plan your day, check in with GPS, review the decision brief, take notes during the meeting, and check out with a follow-up scheduled.

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Getting Started3 min read

Understanding Your Dashboard

Learn what each KPI card means, how to read the charts, apply time filters, and understand role-specific dashboard views.

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Getting Started5 min read

Business AI Features Overview

Discover Kolva business AI: decision briefs, voice orders, churn risk, route optimization, source-context chat, and more.

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Getting Started3 min read

Billing & Plans

Understand progressive named Field seats, separately licensed business capacities, trial scope, payments, and invoices.

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Commercial4 min read

Managing Your Client Portfolio

Search, filter, and segment your client list. View detailed client profiles, manage GPS coordinates, and convert prospects into active clients.

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Commercial5 min read

Planning and Executing Visits

Plan your day, record GPS proof when checking in to an on-site visit, then check out without location while saving outcomes and follow-ups.

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Commercial4 min read

Taking Orders in the Field

Create orders from the client page, browse the product catalog, use voice ordering, generate quick estimates with TVA, and track order history.

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Commercial4 min read

Managing Your Deal Pipeline

Use the kanban view to track deals through custom stages, log activities, monitor velocity, and analyze win/loss patterns.

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Commercial3 min read

Using the Product Catalog

Browse products by category, view detailed specs and pricing, compare with competitor offerings, and share product information with clients.

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Commercial3 min read

Team Check-in Map

Review every authorized on-site check-in as a timestamped GPS visit proof, alongside business activity indicators — without continuous team tracking.

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Commercial4 min read

Analytics & Weekly Reports

Explore charts and dashboards, generate weekly reports, analyze lost deals, build custom reports, and track ROI across your sales activities.

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Commercial4 min read

Coaching & Performance Goals

Use effort scores, weakness profiling, coaching goals, and the nudge engine to develop your reps into top performers.

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Commercial3 min read

Targets & Leaderboard

Set monthly targets per rep, view the team grid, compete on the leaderboard, earn badges, and participate in gamification challenges.

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Commercial4 min read

Creating & Sharing Quotes

Build quotes with line items, generate professional PDFs, share via public links, manage client approvals, and convert accepted quotes into orders.

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Finance4 min read

Finance Dashboard Overview

Navigate the Finance hub, read revenue and expense KPIs, understand the P&L statement, apply time filters, and switch between single-entity and consolidated views.

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Finance4 min read

Cash Flow & Predictive Analysis

Monitor your cash position in real time, use the source-based 13-week forecast, identify risk windows, and analyze payment patterns across clients and vendors.

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Finance5 min read

Multi-Entity Consolidation

Add subsidiaries, consolidate P&L across entities, handle inter-company eliminations, manage multi-currency conversion, and benchmark entity performance with AI.

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Finance5 min read

AI Finance Tools

Talk to your data with Voice CFO, detect anomalies automatically, generate narrative reports for board or bank, get AI budget suggestions, and analyze vendors.

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Finance5 min read

Setting Up ERP Sync

Qualify the ERP connection, validate technical access and business mappings, activate in controlled stages, and monitor synchronization.

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Finance4 min read

Revenue Attribution & Cross-Intelligence

Correlate field activity with financial results, attribute revenue to reps and segments, discover cross-subsidiary opportunities, and leverage ERP-grounded insights.

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Integrations7 min read

Connecting Your ERP

Choose a validated public path, guided trial, or private review and connect the ERP already in place without an ERP migration.

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Integrations5 min read

Validating an ERP Without a Sandbox

Qualify an ERP privately with environment evidence, representative anonymized records, read-only access, and clear business ownership.

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Admin & Settings5 min read

Admin Settings & Configuration

Configure your company profile, manage team members and roles, set up the strategy playbook, control security settings, and customize notification preferences.

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Admin & Settings5 min read

CRM & Integration Setup

Connect any of 20+ supported CRMs using OAuth or API key, map reps between systems, configure sync settings, and troubleshoot integration issues.

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FAQ5 min read

Frequently Asked Questions

Answers about Kolva, the agreed trial scope, named Field seats, separately licensed business capacities, security, languages, and mobile access.

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FAQ4 min read

Common Issues & Troubleshooting

Fix common problems: app not loading, push notifications failing, GPS issues on mobile, sync data delays, feature gating, and how to contact support.

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FAQ

Frequently Asked Questions

What is Kolva?
Kolva is a business AI layer for ERP-connected teams. It helps field, finance, operations, production, and supply teams turn source-system data into visibility, risk signals, priorities, and actions.
How does the free trial work?
The 21-day trial gives you access to the ERP and hub scope agreed with your team. Demo data can be provided to explore that scope before connecting your own data; the trial does not automatically include every hub.
Is my data secure?
Absolutely. Kolva uses Supabase (built on PostgreSQL) with row-level security, encrypted connections, and SOC 2-compliant infrastructure. ERP agents run on your own network and push data over HTTPS with hashed API keys. We never store your ERP credentials.
What plans are available?
Field uses progressive named-seat pricing: $109 for the first 10 seats, $89 for seats 11-25, $79 for seats 26-50 and $69 for seats 51-100. Finance, Lab, Supply, Production, Maintenance and R&D are licensed separately by business capacity. Current capacity prices and multi-hub terms are listed on the pricing page.
Can I use Kolva on mobile?
Yes. The native Android app is available on Google Play at https://play.google.com/store/apps/details?id=ai.kolva.app. Kolva also has a native iOS app, with distribution instructions provided for your deployment. The browser PWA remains an optional channel.
What languages are supported?
Kolva supports English, French, Spanish, and German throughout the interface, AI-generated content, and reports. You can switch languages at any time from your profile settings.
How do ERP and CRM integrations work?
Kolva connects above the ERP already in place, whether it follows a validated public path or needs a private review. There is no ERP migration: IT validates technical access, while business owners resolve any ambiguity that requires a decision.
How do I contact support?
You can reach our team anytime via the Contact page or by emailing support@kolva.ai. Enterprise customers get a dedicated Slack channel and priority response times.